31:03Alfred Lin with Justin Kan
Alfred Lin traces his path from LinkExchange through Venture Frogs, Tellme Networks, and Zappos, showing how early company experiences shaped his approach to building and investing. He emphasizes solving real customer problems, staying focused, and treating culture and customer service as daily operating priorities. The Zappos story highlights the challenges of limited funding, inventory management, and building reliable fulfillment, alongside the value of persistence through downturns. As an investor, Lin advises founders to choose partners carefully, understand their industry deeply, and focus on a clear path into the market.