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Updates for Startup School 2019 and Office Hours with Kevin Hale

Jul 3, 2019· 54 min· 15K views·Watch on YouTube

Speaker

Kevin Hale, a Y Combinator partner, discusses the 2019 changes to Startup School and answers founder questions during YC office hours with the Y Combinator host.

Startup School changes for 2019

After more than 15,000 people registered in 2018, about 5,000 graduated, and over 60 graduates were accepted into a YC batch. Since many participants were pre-launch, solo, part-time, or international, the new program emphasizes evaluating ideas, matching solo founders with potential co-founders, and meeting founders in 18 cities. Weekly groups will reshuffle to keep participants connected with active founders, and the shorter, practical lectures will be free to watch.

Customer support and product design at Wufoo

Wufoo’s founders answered support requests themselves for the first two years, replying in an average of seven to twelve minutes. That gave them direct product feedback and led to better documentation, simpler interfaces, and thoughtful defaults. Hale says Wufoo stood out with a fast, drag-and-drop form builder and an approachable style, while an interactive prototype drew over 100,000 visitors and email signups before the product launched.

Finding ideas and choosing a growth path

Hale says Wufoo’s idea took shape during its YC interview, when a partner recognized the team’s description as a form builder. He advises founders to assess ideas and markets with bottom-up estimates, such as the number of customers and revenue needed to reach $100 million. He also describes Wufoo’s steady, profitable growth, its $118,000 in total funding, and why the founders chose to preserve equity and keep the team small.

Building a sustainable company and judging fit

Hale says product-market fit does not always mean growth feels uncontrollable: Wufoo grew steadily and deliberately, with revenue nearly doubling each year. He recommends staying frugal and understanding why a fundraise or higher burn should lead to growth. Founders pursuing a fast-growing company should define what evidence would change their view and time-box experiments before runway gets too short.

Making progress and finding a co-founder

Startup School participants needed to submit eight of ten weekly updates to apply for YC and a possible $15,000 equity-free grant. Hale encourages founders to report honest KPI progress and use group sessions to practice explaining their company and improve its story. For co-founder matching, he suggests starting with conversations and small commitments, then gradually testing whether working together makes sense.

Takeaways

  • Answer customer questions quickly and let the people building the product learn from them.
  • Use simple defaults and interface cues to help users discover features as they work.
  • Estimate market size from customer counts, pricing, and a realistic path to acquisition.
  • Before raising money or increasing burn, spell out how it should produce growth.
  • Test a co-founder relationship through small, reliable commitments before making a long-term commitment.

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