Brandon describes Weave as a telephone company that connects its service to a small business’s CRM. The system also includes text messaging and email.
Weave's Application Video for YC W14
Speakers
Brandon Rodman, CEO of Weave, describes the company’s phone and messaging service for small businesses in a Y Combinator application video, alongside CTO Clint Berry.
When a customer or patient calls, their information appears automatically on the business’s computer screen. The system offers ways to communicate with them and identifies actions that could generate more revenue. Weave had initially focused on dental practices.
Brandon says Weave left beta in June and had 230 paying clients. He expected the company to exceed $1 million in revenue for the year.
Brandon says Weave uses open-source technology across its communication stack and the software installed on clients’ computers. After an initial version proved difficult to scale, the team reworked the system to make it modular and scalable, and developers were adding features weekly.
Takeaways
- Connecting a phone system to CRM records can give staff customer context as calls arrive.
- Text and email can complement phone service in a small-business communication system.
- A focused industry, such as dentistry, can provide an initial market for a broader product.
- Reworking an early system for modularity and scale can support faster feature development.
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What was claimed 8
- role atBrandon Rodman is CEO at Weave
“I'm the CEO of Weave.”
YouTube Unverified1 source· Talk
- role atClint Berry is CTO at Weave
“I'm the CTO of Weave.”
YouTube Unverified1 source· Talk
- role atJared Rodman is CEO at Weave
“I'm the CEO of Weave.”
YouTube Unverified1 source· Talk
- featureWeave: Links telephone service with small business CRM, text messaging, and email.
“we link up our telephone service with a small business's CRM. We also incorporate text messaging and email”
YouTube Unverified1 source· Talk
- featureWeave: Displays patient or customer data during calls and provides communication options and revenue suggestions.
“all of the patient or customer data will pop up automatically”
YouTube Unverified1 source· Talk
- metricWeave: Expected to exceed $1 million in overall revenue for the year
“We're going to eclipse $1 million in overall revenue for the year”
YouTube Unverified1 source· Talk
- metricWeave: 230 paying clients
“we already have 230 paying clients”
YouTube Unverified1 source· Talk
- featureWeave: Scalable, modular system with weekly feature development.
“an extremely scalable, modular system”
YouTube Unverified1 source· Talk
