Glenn Kelman

Glenn Kelman explains how to build a board that supports a company’s mission and helps its CEO make better decisions. He recommends choosing board members for their fit, relevant experience, listening skills, and commitment to the business, while spending enough time together to build trust. He describes moving from resentment and guarded updates to candid conversations about the company’s real problems. He also shares practical advice for board meetings: use written documents for complex issues, give direct answers, admit when you don’t know, and be clear about what you want from each meeting.