DoorDash says it delivers restaurant food in under 45 minutes by providing drivers and managing delivery logistics for restaurant owners. The presenter argues that many restaurants around Menlo Park and Palo Alto do not deliver, and estimates that more than 70 percent of the United States lives in areas where restaurant delivery is unavailable.
DoorDash at YC Summer 2013 Demo Day
Speaker
An unnamed DoorDash founder presents the company’s restaurant delivery model and local logistics network at Y Combinator Summer 2013 Demo Day.
The presenter contrasts DoorDash with courier services that place takeout orders without partnering with merchants, saying those services are slower and structurally more expensive. DoorDash says it handles both merchant partnerships and its own delivery logistics to control the full experience.
Orders appear immediately on an iPad installed at the restaurant. DoorDash has also built logistics software intended to make it easy for drivers to join its network.
DoorDash reports more than 3,500 deliveries with an average order-to-door time of 44 minutes in suburban Palo Alto. It says weekly orders were growing by more than 30 percent week over week and that its restaurants had generated over $1.5 million in annualized sales.
The presenter says DoorDash’s driver network and logistics software could support deliveries beyond restaurant food. The company describes a vision for on-demand local delivery, comparing it with a modern version of FedEx.
Takeaways
- Pairing merchant relationships with delivery operations can address areas where restaurants do not deliver.
- A restaurant iPad can connect incoming orders directly to a merchant’s workflow.
- Suburban delivery performance should be measured against the added distances and logistics complexity.
- DoorDash reported 44-minute average deliveries across more than 3,500 orders.
- A delivery network built for food may also support other kinds of local delivery.
Mentioned in this talk
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What was claimed 10
- feature
DoorDash: Provides restaurant food delivery in under 45 minutes, with its own drivers and managed delivery logistics.
“We offer restaurant food delivery in under 45 minutes.”
YouTube Unverified1 source· Talk
- featureGrubhub: Aggregates menus but does not handle delivery.
“services like Seamless or Grubhub, which merely aggregate menus but don't actually deliver”
YouTube Unverified1 source· Talk
- featureSeamless: Aggregates menus but does not handle delivery.
“merely aggregate menus but don't actually deliver”
YouTube Unverified1 source· Talk
- feature
DoorDash: Manages its own logistics and partners with merchants.
“manages both our own logistics and partners with the merchants”
YouTube Unverified1 source· Talk
- built
“We've also built logistics software”
YouTube Unverified1 source· Talk
- uses
“it gets placed immediately on an iPad installed at the restaurant”
YouTube Unverified1 source· Talk
- metric
DoorDash: Over 3,500 deliveries; average delivery time of 44 minutes.
“over 3,500 deliveries, with average delivery times of 44 minutes”
YouTube Unverified1 source· Talk
- metric
DoorDash: Generated over $1.5 million in annualized sales for its restaurants.
“generated over $1.5 million in annualized sales for our restaurants”
YouTube Unverified1 source· Talk










