WhoBuilt

LinkedIn’s Chief Product Officer on Growing to 1B Users with AI

Oct 20, 2024· 36 min· 1.4K views·Watch on YouTube

Speaker

LinkedIn Chief Product Officer Tomer Cohen joins Peter Yang to discuss LinkedIn’s growth, knowledge sharing, AI product principles, and product leadership.

LinkedIn’s shift to knowledge sharing

Cohen says LinkedIn grew from fewer than 100 million members when he joined to well over one billion. The company shifted its feed from job updates toward matching people who share useful knowledge with people seeking it. He describes the feed’s goal as supporting knowledge exchange and economic opportunity.

Designing the feed’s objectives

Cohen says LinkedIn brought feed and relevance work together and moved beyond click-through rate as its main objective. The team first emphasized conversation starters, then looked further downstream at strong connections and meaningful conversations after spammers exploited viral actions. He says AI objectives should account for unintended effects such as spam and filter bubbles.

Formats that help people share knowledge

LinkedIn is investing in short-form video, newsletters, and events as ways for people to share and discover expertise. Cohen reports nearly 200,000 newsletters, 750 million subscriptions, and more than 150 million people subscribing to newsletters on the platform. He says subscriptions and event notifications can help creators build audience relationships beyond feed ranking.

Three principles for building AI products

Cohen advises product leaders to define nuanced user outcomes, give AI systems room and time to learn, and treat quality data collection and fine-tuning as core product work. For job recommendations, he says success means helping someone find a suitable job, not simply earning a click or application. He recalls spending months cleaning feed content and creating quality examples to train the AI.

Product leadership, teams, and careers

Cohen values people who dream, execute, and keep learning, and says an owner mindset means caring enough to tackle unglamorous work. He recommends keeping organizations small and flat where possible, questioning processes, and addressing system friction rather than assuming individuals are at fault. For career growth, he suggests pursuing work that combines personal interest with likely demand and offers strong learning opportunities.

Takeaways

  • Define AI objectives around lasting user outcomes, then consider what could go wrong if the metric succeeds.
  • Treat quality training data as product work that can materially improve the experience.
  • Give AI products time to learn and improve; their behavior is not fully deterministic.
  • Use multiple ways for creators to reach audiences, including subscriptions and events.
  • Build career momentum by choosing work that offers learning and aligns with your interests.

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What was claimed 16

  • role at
    “also host of the Building One podcast”
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    Unverified1 source· Talk
  • role at
    Tomer Cohen is Chief Product Officer at LinkedIn
    “Tomer is the chief product officer of LinkedIn”
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    Unverified1 source· Talk
  • feature
    LinkedIn: Creates economic opportunity for every member of the global workforce
    “we exist to create economic opportunity”
    YouTube
    Unverified1 source· Talk
  • metric
    LinkedIn: Well north of 1 billion members
    “now we’re well north of a billion members”
    YouTube
    Unverified1 source· Talk
  • metric
    LinkedIn: 13,000 connections made every minute
    “13,000 connections are made”
    YouTube
    Unverified1 source· Talk
  • metric
    LinkedIn: Seven people hired every minute
    “seven people are hired”
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    Unverified1 source· Talk
  • metric
    LinkedIn: Close to 140 hours of learning content consumed every minute
    “close to 140 hours of learning content are consumed”
    YouTube
    Unverified1 source· Talk
  • metric
    LinkedIn: 1.5 million updates viewed every minute
    “Every minute on LinkedIn, 1.5 million updates are viewed”
    YouTube
    Unverified1 source· Talk
  • feature
    LinkedIn feed: Matches people sharing knowledge with people seeking it
    “the feed the ultimate matchmaker and facilitator”
    YouTube
    Unverified1 source· Talk
  • launched
    LinkedIn: Influencer Program with long-form content
    “we launched the Influencer Program with long-form content”
    YouTube
    Unverified1 source· Talk
  • feature
    LinkedIn: Feed recommendations prioritize downstream outcomes such as strong connections and conversations over click-through rates
    “moving away from CTR as the goal”
    YouTube
    Unverified1 source· Talk
  • metric
    LinkedIn newsletters: Over 150 million people subscribe
    “over 150 million people actually subscribe”
    YouTube
    Unverified1 source· Talk
  • metric
    LinkedIn newsletters: Close to 200,000 newsletters and 750 million subscriptions
    “close to 200,000 newsletters on LinkedIn, with 750 million subscriptions”
    YouTube
    Unverified1 source· Talk
  • feature
    LinkedIn: Short-form video feed for sharing knowledge in bite-size pieces
    “heavily investing right now in short-form video”
    YouTube
    Unverified1 source· Talk
  • feature
    LinkedIn: Thought leadership ads promote expertise from product champions
    “we added thought leadership ads”
    YouTube
    Unverified1 source· Talk
  • feature
    Tomer Cohen: Teaches two LinkedIn courses and Stanford classes on product development and product leadership, including AI
    “I have two courses on LinkedIn, and I teach classes at Stanford”
    YouTube
    Unverified1 source· Talk

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