38:46James Hawkins explains how PostHog emerged from repeated startup pivots, with the team’s own frustration setting up product analytics leading them to launch an open-source, self-hosted alternative. He describes lessons from testing ideas, including the gap between customers’ positive feedback and their willingness to use or pay for a product. The talk also covers PostHog’s fundraising, its strategy to build a broad suite of customer data products, and its plans to use AI to turn customer signals into suggested code changes. Hawkins closes with how transparency, humor, and an unusually detailed website help PostHog earn attention and trust with developers.


