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Technological Determinism and Work's Relationship to Dignity

Nov 20, 2018· 1 h 9 min· 6.6K views·Watch on YouTube

Speaker

Andrew Kortina, Venmo co-founder and Fin founder, talks about work, dignity, technological determinism, and building an AI-enabled personal assistant with a Y Combinator host.

Why work feels tied to dignity

Kortina says his sense of dignity comes partly from teachers, books, and the culture he grew up in. He sees the link between work and dignity as a cultural tool that once encouraged people to create a surplus and help others. As resources become more abundant, he wonders whether that link could exclude people from feeling they live dignified lives.

When work becomes waste

Kortina describes struggling to find a basic, inexpensive toothbrush in a supermarket aisle full of options. The experience made him think about the time and effort spent producing, marketing, and stocking goods that add little value. He worries that society may reward people for doing unnecessary work while leaving important needs in care, food, and education unmet.

Technology, careers, and meaning

Kortina argues that companies often promise young workers meaningful, unique contributions when they may also be offering a stable income and demanding work. He describes technological determinism as the idea that useful inventions will eventually be built, which can make individual contributions feel less distinctive. Still, he says that if everyone avoided useful work for that reason, useful things might not get built.

Fin combines people and software

Kortina describes Fin as a personal assistant service that uses software and trained staff to handle tasks people send by email, text, or phone. The team builds shared tools and records customer preferences so it can provide help in small increments without requiring a full-time assistant. He says the open-ended service is hard to explain, staff, and measure because customers, tasks, and worker experience vary widely.

Choosing work intentionally

Kortina praises Charlie Kaufman's speech about how people can fall into automatic routines in creative work and everyday relationships. He says the risk is reaching later life without having considered whether the path was really one's own. He tries to ask whether he is doing what he wants and whether he is acting intentionally, while acknowledging that this can become a difficult pursuit in itself.

Takeaways

  • Treat a job's income and stability as real benefits without assuming it will provide meaning.
  • Look for work that meets important needs, and question effort spent on low-value output.
  • A useful idea may eventually be built by someone, but that does not make your own contribution pointless.
  • For services involving varied human tasks, invest in shared processes and measurement that account for different customers and workers.
  • Periodically examine whether your career choices are intentional or simply the next expected step.

Mentioned in this talk

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What was claimed 8

  • acquired
    PayPal acquired Braintree
    “the same thing when PayPal acquired Braintree”
    YouTube
    Verified2 sources· Talk, Web· archived
  • founded
    “you are the founder or co-founder of both Venmo and Fin”
    YouTube
    Unverified1 source· Talk
  • founded
    “you are the founder or co-founder of both Venmo and Fin”
    YouTube
    Unverified1 source· Talk
  • feature
    Venmo: The note is a focal point intended to highlight the shared moment rather than the money.
    “That's why the note is such a focal point of Venmo”
    YouTube
    Unverified1 source· Talk
  • feature
    Intercom Fin: Personal assistant service reachable by email, text, or phone, with people handling tasks behind the scenes.
    “Fin is a personal assistant service. You can email us, text us, call us”
    YouTube
    Unverified1 source· Talk
  • uses
    “we'd have a team of people on the back end”
    YouTube
    Unverified1 source· Talk
  • feature
    Intercom Fin: Trains a team and uses shared tools and knowledge to provide assistance in small increments rather than requiring a 40-hour weekly commitment.
    “find good people, train them, and build a consistent, reliable experience”
    YouTube
    Unverified1 source· Talk
  • acquired
    “the options were to shut down Venmo forever or sell it”
    YouTube
    Unverified1 source· Talk

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